How it works


GENERAL INTRODUCTION

Welcome to RentDen - Every feature of RentDen was designed with the rental property owner in mind. The customizable property homepage allows you to design and redesign your content at the click of a button, while the user-friendly web application organizes and simplifies communication with residents for improved unit management. Let RentDen simultaneously modernize your marketing and increase your building management efficiency today!


HOW TO ADD A NEW OR ADDITIONAL PROPERTY

  1. Login to RentDen.com
  2. Navigate to www.rentden.com (if you are on your property page, click on the RentDen logo in the top left).
  3. Click the ‘Add your Property’ button.
  4. Fill out the question prompts.
  5. Click ‘Submit’

If this is your second (or more) property, you'll see a little down arrow in the navbar next to your property's nickname. Click it and a dropdown will appear so you can effortlessly move between property pages. Easy, right?

(Click the expand icon in bottom right to enlarge)


(Click the expand icon in bottom right to enlarge)

HOW TO EDIT YOUR HOMEPAGE

  1. Login to your RentDen property homepage.
  2. Click any of the little blue pencils to edit a section.
  3. Revise text or upload an image as needed.
  4. Click ‘Save’

When logged in as a manager of the property, you will see little blue pencils in each section of your homepage. Clicking one of these will allow you to edit that sections text, images, icons, etc. There's no need to hire a web developer - you can easily update your propery's info however and as often as you like!


HOW TO ADD A UNIT

  1. Login to your RentDen property homepage.
  2. Click the ‘Units’ tab.
  3. Click the ‘Add Unit’ button on the left side of the screen.
  4. Fill out Number, Bedrooms, and Bathrooms fields (The rest are voluntary).
  5. If you check the ‘Advertise as vacant’ box, your property homepage will show a vacancy for this unit and display the price you input as the ‘Advertised rent.’
  6. Click ‘Save’

Need to fill a vacancy? Navigate to the 'Units' page, click the options button (3 dots) on that particular unit, and click the 'Export' option. A new tab will open with the units info and all of your property's features, descriptions, utilities, etc. so you can copy/paste it into any 3rd party marketing site (i.e. Craigslist).

(Click the expand icon in bottom right to enlarge)


HOW TO DISPLAY A UNIT AS VACANT ON THE HOMEPAGE

  1. Login to your RentDen property homepage.
  2. Click the ‘Units’ tab.
  3. Click the down arrow next to the unit name you wish you advertise.
  4. Click the options button (three blue dots) that appears after the unit information expands.
  5. Click ‘Edit’
  6. Set the price you want displayed on your homepage by adjusting the 'Advertised rent' (current tenants will NOT see this on their unit wall).
  7. Check the ‘Advertise as vacant’ box.
  8. Click ‘Save’

Your property homepage will show a vacancy for this unit and display the bed/bath count and the price you input as the ‘Advertised rent’ on the unit edit page.


(Click the expand icon in bottom right to enlarge)

HOW TO INVITE A RESIDENT OR MANAGER

  1. Login to your RentDen property homepage.
  2. Click the ‘Residents’ tab.
  3. Add the person’s email address to the ‘Invite a Resident’ field on the left side of the page.
  4. Click ‘Invite’

After inviting a resident or manager, s/he will receive an email alert with instructions on how to login and request access to your property.


HOW TO ONBOARD A RESIDENT OR MANAGER

  1. Have your resident or manager create an account on your property homepage.
  2. Instruct them to login and click the yellow ‘Request Access’ button on your property homepage (all managers will receive an email alert that a user requested access).
  3. Have an existing manager login to your RentDen property homepage.
  4. Click the ‘Residents’ tab and you will see the user’s name with a red ‘Access Pending’ badge.
  5. Click the options button (three blue dots) and select ‘Grant Access’ (you can also deny access to anyone who has requested access to your property that shouldn’t have).
  6. Assign them a unit (if applicable) by selecting the appropriate unit number in the dropdown.
  7. Set their authorization level (Resident or Manager).
  8. Click 'Save’

Once you grant access, the user will get an email alert that they can now login and engage with you on your site. Remember to remove access when a resident or manager moves away from you property by clicking the 'Deny Access' button.

(Click the expand icon in bottom right to enlarge)


(Click the expand icon in bottom right to enlarge)

HOW TO LEAVE UNIT MESSAGES - SINGLE OR MULTIPLE

  1. Login to your RentDen property homepage.
  2. Click the ‘Units’ tab.
  3. Write your message in the text box.
  4. Click any units you wish to receive the message (selected units will turn green).
  5. Click ‘Share'

RentDen saves you time by allowing you to send messages to multiple units at the same time. All involved parties (management + residents of the unit(s)) will get an email alert that a new message was posted to that unit's wall.


HOW TO RESPOND TO A MESSAGE OR COMMENT

  1. Login to your RentDen property homepage.
  2. Click the ‘Units’ tab.
  3. Click the unit number you wish to write a response to (this will bring you to that specific unit wall where you will see all previous correspondence between residents and management).
  4. Write your response in the ‘Add a comment…’ text box.
  5. Hit ‘Enter’ on your keyboard or click the pencil icon to share your comment.
  6. To delete a comment, click ‘Delete’ next to the posted comment.

Both management and residents assigned to a particular unit can post a message on that unit's wall. All involved parties (management + residents of the unit) will get an email alert that a new message or comment was posted to that unit's wall.

(Click the expand icon in bottom right to enlarge)


(Click the expand icon in bottom right to enlarge)

HOW TO ADD FREQUENTLY ASKED QUESTIONS

  1. Login to your RentDen property homepage.
  2. Click the ‘FAQ’ tab.
  3. Click ‘Add Q&A’ on the left side of the page.
  4. Type the question and answer you wish to add.
  5. Click ‘Save’

To edit or delete a FAQ, click the options button (three blue dots) next to the posted question and select ‘Edit’ or ‘Delete’